Affiliate Signup Instructions

1. Complete an Application Form. Either go to your Splash Page (eg.tickets.clientname.org) and then “Apply Now” or directly to the Apply now page at [tickets.clientname.org]/signups/affiliates.asp
2. Whoever is set up to receive them will receive an e-mail notification of sign ups.
3. Go into Management Dashboard and choose “Manage Signups”
4. Select the Affiliate you wish to work on.

Note: Instructions in italics mean an action required or possible from you.

Member Status: Current Status of Affiliate. This will be In Process.

Internal Name: Enter the short form name you would like the system to use in internal reports.

Affiliate Type: Select the type of business. This will enable you to group reports by business type later.

Parent Affiliate: If this is a subsidiary of another client then enter the Parent company. NB. The parent company must be set up first. The Parent company will be able to see the subsidiary sales in its reporting.

Join Date: The date of application in PST time.

Ticket Store Link (URL): This is the automatically generated direct link into the Affiliates store, and cuts out the step of going to the Splash Page. This will be sent to the client in their e-mail and allows them to enter this in their intranet.

Ticket Store Link Password: This password is automatically generated and will add a password request to if the Affiliate uses the Ticket Store Link. You can remove this password if the client does not require. Or alternatively add or upload multiple passwords.

Ticket Store IP Addr . (Opt.): This allows you to lock the IP address of the computer(s) that have access to the store link.

Referrer URL Lock (Opt): This allows you to lock the URL address from which customers have access to the store link.

Ticket Store User Name: Enter the login for the customer to use on the Splash Page.

Ticket Types: Choose the categories of tickets you want this Affiliate to be able to sell.

Venues & Home Venue: Choose the venue or all that this affiliate will have access to.

Payment Type: Enter the payment combination you want to make available to this Affiliates customer. Most of the time this will be Credit Card Only.

Suppress Fees: Tick this box if you intend to charge ticket or order fees on the eCon tickets BUT you do not want this client to be charged. Most often used for Not for Profit.

Suppress Tax: Tick this box if you do not intend to charge any sales tax to this particular affiliate on the eCon tickets

Tax Selection: Choose from 3, charge tax for this Affiliate (if the products are taxable), suppress tax for this Affiliate, or Ask at Cart, means that on Make Purchase orders only, you can choose to suppress tax.

One Time Use: If this store is being used for a special event and you want the customer (identified by an e-mail address) to have just one order tick this option. This is additional filter in a onetime promotional affiliate store, where the affiliate sets up an email domain and the purchaser should come from that particular email domain to access the store.

Ticket Store Status: If you want to temporarily close this particular store, untick this box and the store will have a store closed message to anyone trying to use it.

Annual Ticket Goal/Limit: This is just a note to you on the estimated number of tickets to be sold in a year. It does NOT limit the number of sales the client can sell.

Internal Note: This is a facility for you to keep any internal notes on this affiliate you want to available to all your employees/ users of the system. It will not appear in the store.

Link Login Message: This can be an individual message for those users that use the store link rather than the splash page login.

Link Password Message: This can be an individual message for those users that use the store link password facility. If left blank default wording will appear.

Ticket Store Welcome Message: This is the Message that appears on the top of the Affiliate Store page. This will be pre-populated with script and you can change that script by sending us the new wording. You can change the script on an individual basis. The Affiliate can also change the wording, unless you instruct us to remove that option.

Sales Representative: Option 1: Allocate the Sales Rep to handle this Affiliate or collect the sales rep at checkout, if a Make Purchase order.

Company/School Information: This will populate from the information provided in the application form. You or the Affiliate can change at any time.

Account/Principals Representative Information: This will populate from the information provided in the application form. You or the Affiliate can change at any time.

Use Contact in Checkout: If you want the same information to appear in the checkout pages each time. Tick this box. Eg. Military stores that are not taking credit card information.

Hide “Affiliate Price” for this Affiliate: This tick box means that the Affiliate cannot see the Affiliate Price in the reporting.

Alternative Contact Details: Complete these boxes if you have a secondary contact at the Affiliate.

Allow “Type 1 (Administrator)” Agents to “Manage Agents”: Type 1 Agents in the Affiliate Dashboard, are able to manage Agents inside the Affiliate. E.g. Set up their own users.

Allow this Parent Affiliate to manage its Child Affiliates Agents: If this is a Parent Affiliate this box allows the Parent Affiliate to manage the Affiliates Agents inside their Dashboard.

Manage Agents: Set up Agents inside the Affiliate.

Access Type:

Type 1 – allows User to see reports for all users inside the Affiliate.

Type 2 – allows the user to just see reports for their sales.

Update Profile: Click this button after any changes. You should do this immediately you have completed the profile.

1. Change the drop down menu from ‘In Process’ to ‘Approved’. Then click update Profile.
2. Click on ‘Assign Tickets’: Choose which tickets the Affiliate will have access to in their store by ticking the boxes to the right of the screen and set the Affiliate Price (price you agree to sell to the Affiliate) and Employee Price (price the Affiliate sells to its Employees/Members) and the maximum number of tickets in an order.
3. Go back to the profile and go to ‘Confirmation Emails’: This will bring up the e-mail template for the approved affiliate. Review the e-mail and make any customization for this Affiliate. Then send the e-mail.
4. This Affiliate is now active and able to sell tickets and you will see them in the list of Active Affiliates.