This article will instruct on how to disable a class, notify customers of cancellation, and how to refund each customer.
Steps
Screenshots
Go to main tickets.
Click on the desired product.
Scroll down to “Click Here to Add or Edit Event Sessions”
Locate the desired session you would like to cancel
Click on the session and select “Stop Selling at: NOW” and “Display option: Hide (Inactive)”
Click “Submit”
Immediately after submitting, click the “Cancellation Email: SEND” button
A pop up will display. Click okay to a message to the customer notifying them of the class cancellation
All customers will receive a cancellation message similar to this image.
Select the category, product and session.
Select the “Status: Pending Move or Refund (Cancelled Class)”
Click “Search”
A list of registrants for this class will appear with a “REFUND” button displaying.
Click the “REFUND” button for each registrant on this report.
You will be sent to the Make Payment page to issue the refund.
Once you have issued the refund, click “BACK to REG REPORT” to continue issuing refunds to the entire class.
Please note: This action of cancelling a class is semi-automatic as we need to insure that all customers are properly refunded or possibly rescheduled.
